Repairs & Maintenance

Tilt & turn window repair

Tilt-and-turn windows rely on precise multi-point hardware. When the handle jams, the sash sticks between tilt and turn, or it will not lock, it is nearly always the mechanism, and it is adjustable or repairable.

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tilt turn

Sound familiar?

  • Handle is stuck or will not turn to a position
  • Sash stuck between tilt and turn, or opens both ways at once
  • Will not lock or seal shut
  • Drops, drags or catches on the frame
  • Draughts or whistling around the sash

Likely causes

Multi-point mechanism out of adjustment

The locking points drift out of line, so it jams or will not seat.

Worn or broken hardware

Gearing, keeps or hinges wear and need replacing.

Perished gaskets

Old seals cause draughts and poor closing.

Handle in the wrong position

Operating out of sequence can jam the sash, often recoverable.

Safety: If a sash is only held on one point (opening both ways at once), keep it supported and do not let it swing free, note this in your enquiry so we prioritise it.

What a photo tells us

Send a clear photo and we can usually gauge:

  • The window and handle position
  • Any visible broken gearing, keeps or hinges
  • Gasket condition around the sash
  • Whether the sash sits square in the frame

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Repair or replace?

Tilt-and-turn faults are almost always the hardware, not the window. Adjusting or replacing the mechanism, keeps, hinges or gaskets restores both actions. Full replacement is rarely needed unless the frame or glass has failed.

Plan it here

Repair or replace your door or window?

Not sure whether to repair or replace? Answer a few questions about the symptoms and condition and we will indicate which way it usually points, plus a photo checklist to send. It builds a short brief you can send with your enquiry. Open the full tool.

How it works

Send a photo

Show the window and handle and describe what it will and will not do.

Assessment

We identify the likely mechanism fault and confirm on site.

Repair visit

We adjust or replace the hardware and gaskets and re-set the sash.

Test

We check both tilt and turn actions and the lock.

Repair or replace? How to decide on doors and windowsGuide · If the frame and glass are sound and the fault is hardware or seals, repair usually wins on value.
Not sure what is wrong? Send a photo and we will assess it honestly.
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Good to know

Frequently asked questions

Yes, this is a known fault when the mechanism is operated out of sequence or a part slips. Keep the sash supported and we will re-set or repair the hardware.

Almost never. A jammed handle is usually the mechanism out of adjustment or a worn part, both repairable.

Yes, most repairs are the multi-point mechanism, keeps, hinges or gaskets, not the whole window.

Keep exploring

Related services

Repair

Hardware replacement & realignment

Handles that spin, locks that will not engage, wobbly hinges, a door that binds, worn or misaligned hardware is behind most day-to-day door and window faults, and most of it is quick to put right..

Learn more

Send us a photo

The quickest way to get help is a clear photo of the problem.

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